"Our Sensus smart water network was a tremendous help in providing proactive customer service," said Coppell’s Assistant Director of Finance Kim Tiehen.
Their system’s daily reports identified homes, businesses and an elementary school that showed continuous water usage. In just one day, Coppell’s utility team, with help from the fire department, shut off approximately 400 homes or businesses with leaks caused by the winter weather. "We identified hundreds of leaks and knew exactly where to go to shut off water and help customers avoid further water loss or property damage." "The FlexNet communication network is like having X-ray vision of your water system," said Coppell’s Assistant Director of Public Works Michael Garza. Worth metroplex, the City of Coppell shared a similar experience with the FlexNet system. Just a half-hour northeast in the Dallas-Ft. "The City set up water container filling stations for apartment renters until repairs could be made, so the right data at the right time made a real difference." "The data helped us pinpoint customers in need of water," said Cummings.
Sensus water meter stuck code#
They collaborated with Arlington Code Enforcement to investigate and ensure quick repairs at 47 complexes. Arlington’s utility staff turned to FlexNet data and determined more than 4,800 apartment units did not show water usage. Peters credits the system with allowing Arlington Water Utility staff to notify their customers of leaks from ruptured lines, and in some cases, no service at all.Īfter a precautionary boil water alert was lifted, many apartment residents reported that property management would not turn the water back on until repairs were made in other areas of their complex.
The network communicates via dedicated, FCC-licensed spectrum, ensuring secure and reliable data transmissions. The FlexNet system is part of the utility’s smart water network, which allows them to remotely monitor water usage and pinpoint any problems. "We actively reached out to customers by phone or in person to ensure there were no unattended water line breaks." "Our Sensus FlexNet system allowed us to find potential problems before they led to outrageous damage or billing issues for customers," said Arlington Water Utilities Senior Program Analyst Matt Peters. The City of Arlington pinpointed 1,800 private plumbing breaks based on unusually high, continuous usage data from their water meters. Then, the pipes gushed water in walls and other areas when thawing began. Power outages left homes without heat for days and water pipes with little or no insulation around them froze and burst. In moderate-climate regions such as Texas, days-long deep freezes like the one in February are not common. With the available meter data, we can identify locations with leaks and contact the customer." "Customers calling in issues is no longer our only source of information. "The data from our remotely managed network played a vital role in water department storm recovery," said Arlington Water Utilities Director Craig M. Technology from Sensus, a Xylem brand, helped avoid further water loss or property damage. The cause of this problem can be a burst pipe, a broken water meter, or an improper installation.īut don’t worry, the water meter helps locate the leak so that you won’t cost lots of money due to this one of Neptune water meter problems.February’s back-to-back winter storms in Texas did not stop two cities’ public utility teams from identifying leaks and pinpointing where to go to shut off the water. You will spend lots of money from hundreds to even thousands per year if this issue occurs.
If there is a problem with the air regulator, it leads to big water meter problems, for instance, incorrect water metering and the damage of the internal components.Īnother cause of a main water meter problem is water leakage. The Air valve keeps air from drifting through the piping system and going through the water meter. The next problem is the air valve problem. This is a Neptune water meter problem which is probably the most popular one you’re going to deal with. When it happens, you can tell the service department to have it checked. That’s why you need to recognize Neptune water meter problems so that you can quickly address them.
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The fact is that water meters can deteriorate their accuracy and performance due to many years of age. In fact, it is impossible for any water meter readers not to have a problem. Water Meter ProblemsĪlthough Neptune water meter is well known for its great accuracy, performance, and quality, it can still get some problems. Moreover, you can obtain the best support from this brand as they have the best customer service to help you maintain the meters. However, the prices are still affordable to the customers, yet these Neptune products’ system is worthy.
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